Effective Date: 22 Aug 2024
At GreenBondsIndia.com, we are committed to providing our investors with a seamless experience when purchasing green bonds through our platform. Below is our Shipping and Delivery Policy, which outlines the rules, timelines, and processes related to the delivery of your green bond certificates and other related documents.
1. Order Processing and Shipping Time
– Order Confirmation: Once your green bond investment is successfully completed and confirmed, you will receive an order confirmation via email. This email will include the details of your investment, including the amount, bond terms, and any applicable transaction IDs.
– Bond Certificate Delivery:
– Digital Delivery: A digital bond certificate will be sent to your registered email address within 7 business days of order confirmation. This digital certificate serves as official proof of your investment.
– Physical Delivery: If you request a physical bond certificate, it will be shipped to the address provided during the registration process. Please allow 10 to 15 business days for processing and delivery within India.
2. Shipping Costs
– Digital Delivery: There are no shipping costs associated with digital bond certificates delivered via email.
– Physical Delivery (Within India): We offer free standard shipping for physical bond certificates within India. If you require expedited shipping, additional charges may apply. These charges will be communicated to you during the checkout process.
– International Shipping (If Applicable): For investors outside India who request a physical bond certificate, additional shipping charges may apply based on the destination. Shipping fees will be calculated at checkout, and delivery timelines will vary depending on the destination country.
3. International Shipping Process
– International Shipping: GreenBondsIndia.com offers international shipping for physical bond certificates upon request. Please note the following:
– Shipping Charges: International shipping fees are calculated based on the destination and delivery method. These fees will be displayed at checkout.
– Delivery Time: International deliveries typically take 15 to 30 business days after processing. Delays may occur due to customs clearance or other factors beyond our control.
– Customs and Duties: Please be aware that international shipments may be subject to import taxes, duties, and customs fees. These charges are the responsibility of the investor and are not included in the shipping costs. GreenBondsIndia.com is not responsible for any delays caused by customs processes.
4. Order Tracking
– Once your bond certificate has been shipped (for physical delivery), you will receive an email with tracking information so you can monitor the status of your delivery.
– For digital bond certificates, you will receive an email notification once your certificate is ready for download.
5. Address Changes
– If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. Address changes can only be made before the shipping process has started.
6. Undelivered or Lost Shipments
– Digital Certificates: In the rare event that you do not receive your digital bond certificate within the expected timeframe, please check your spam/junk folder. If it’s still missing, contact our customer support team, and we will resend the certificate.
– Physical Certificates: If a physical bond certificate is lost during shipping or is not delivered within the expected timeframe, please contact our customer support team. We will investigate the issue and, if necessary, arrange for a replacement certificate to be sent.
7. Contact Information
If you have any questions or concerns about your shipping and delivery, please contact us:
– Email: contact@greenbondsindia.com
– Phone: +91-9850820909
– Office Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
This Shipping and Delivery Policy is designed to provide clarity on the process of delivering bond certificates to our investors. Please ensure you review this policy carefully before making your investment. If you have any further questions, do not hesitate to reach out to our support team.