At GreenBondsIndia.com, we are committed to providing a transparent and fair process for our investors. Our refund and cancellation policy is designed to ensure clarity and protection for all parties involved. Please read the policy carefully to understand the terms governing any refunds or cancellations related to investments made through our platform.
1. General Policy
– Investments Are Non-Refundable: Once an investment in a green bond has been made through our platform, the investment is considered final and non-refundable. This is because green bonds, like other fixed-income securities, involve contractual commitments with issuers and investors, and the funds are allocated towards the specific green projects for which the bond was issued.
– No Cancellations After Investment: Once you have made an investment and the transaction has been confirmed, cancellations are not permitted. This applies to all green bond investments offered through our platform.
2. Exceptional Circumstances
– Technical Errors: If your investment was processed incorrectly due to a technical error on our platform, please contact our customer support team within 24 hours of the transaction. We will review the case and, if applicable, provide a refund or correction. This only applies to clear technical errors (e.g., duplicate transactions or incorrect amounts).
– Platform-Related Issues: If a green bond issuance is cancelled by the issuer or if there is a failure in the issuance process, we will refund your investment in full. Any such refunds will be processed within 10-15 business days after the cancellation notice is issued.
3. Investor Responsibility
– Diligence Before Investment: We encourage all investors to thoroughly review the green bond offer documents, including the terms and conditions, risk factors, and expected returns, before making any investment. By confirming your investment, you acknowledge that you have read and understood these details.
– Legal and Financial Advice: It is the investor’s responsibility to seek independent legal, financial, or tax advice before investing in green bonds. GreenBondsIndia.com does not provide personalized financial advice.
4. Process for Refund in Exceptional Cases
– Request Submission: If you believe you are eligible for a refund due to a technical error or other exceptional circumstances, please submit a refund request by contacting our support team at [support@greenbondsindia.com] within 24 hours of the transaction.
– Review and Processing: Our team will review your request and notify you of the outcome within 7 business days. If a refund is approved, the amount will be credited back to the original payment method used during the transaction within 10-15 business days.
– No Refunds for Market-Related Reasons: Refunds will not be provided for market-related reasons, such as changes in interest rates, bond prices, or market conditions after the investment has been made.
5. Contact Information
If you have any questions about this refund and cancellation policy or need assistance with your investment, please contact us at:
– Email: contact@greenbondsindia.com
– Phone: +91-9850820909
– Office Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
6. Policy Changes
GreenBondsIndia.com reserves the right to amend this refund and cancellation policy at any time. Any changes will be communicated via updates on our website. We encourage you to review this policy periodically to stay informed about any changes that may affect you.
7. Disclaimer
This policy is subject to the applicable laws and regulations of India. By investing through GreenBondsIndia.com, you agree to be bound by this refund and cancellation policy as well as our terms and conditions.
This policy provides clarity on non-refundable investments, exceptional circumstances where refunds may apply, and the process for handling refund requests. Make sure to tailor any specific details to match your platform’s procedures and legal requirements.
8. Return Policy
Return policy is not applicable for us.